Goal of Position: Assist shelter guests in navigating the bus or airport surroundings so they can safely board their flight to their sponsor families. Guides will be sent information on where and what time to meet at the airport, two hours prior to the start of the shift they signed up for. If you are available to be on-call for day-of needs, please indicate on-call availability in the notes section when signing up. Last minute bookings are a regular part of our rhythm and we'd love additional help if you have any flexibility!
Responsibilities:
- Wear a face mask for the duration of your shift.
- Meet guests curbside outside airport departures
- Help guests print tickets at the kiosk.
- Explain the travel process to the guests.
- Help guide guests through TSA.
- Obtain your escort pass so you can easily move through the airport with guests, assisting them to the appropriate gate.
Qualifications:
- Language recommendations include Spanish, Haitian, and Russian.
- Must be able to effectively communicate with guests and airport staff.
- Must effectively navigate the transportation facility.
- Google Translate recommended for effective communication with guests.
- Complete Volunteer Waiver
- Complete HIPAA training
- Complete Background check
Time Commitment:
- 1 – 4 hours a week for at least 3 months.
- Volunteers must provide 24 hours’ notice of cancellation if they are unable to make a scheduled shift. Missing three shifts without appropriate notice could result in an indefinite hold on your volunteer service with the JFS Migrant Shelter. This is because we rely on volunteers to welcome guests and provide quality services to guests while in our care.
For more information on our safety protocols, please visit our JFS Safety page here.
